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Tianyu Gems - Custom Jewelry Manufacturer with 25+ Years of Experience | Free CAD Design | Lab Grown Diamond, Moissanite & Gemstone Jewelry
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Can I return or exchange an order?

2026-06-12
Eligible orders may be refunded or exchanged within 15 days after receipt, provided the item is unused, unworn, returned with original packaging and certificate, and passes quality inspection. Customized, engraved, or personalized jewelry cannot be refunded or exchanged unless there is a confirmed defect.
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Related questions
1
Can I request a quote for a single custom piece?
Yes. We support one-piece custom orders for personal clients, so a single custom jewelry project can also be quoted and produced based on your requirements.
2
Do you provide wholesale pricing?
Yes. Tianyu Gems supports wholesale inquiries, OEM/ODM projects, and business orders with flexible quantities. If you are sourcing for retail, wholesale, brand development, or collection launch, we can recommend the most suitable quotation method based on your order type and product scope. 
3
Do you accept sample orders?
Yes. After design approval, we can move forward with sample making before larger production. Samples typically take around 7–10 days depending on the project. This is a common step for brands and wholesalers developing new moissanite jewelry or lab grown diamond jewelry collections.
4
Can I start with a small trial order before bulk production?
Yes. Many clients begin with a sample or small trial order to test quality, finishing, and market response before scaling up. This is especially helpful for new brand launches and private label jewelry projects.
5
Do you offer custom jewelry manufacturing?
Yes. Custom jewelry manufacturing is one of our core strengths. We support a broad range of custom categories including rings, earrings, pendants, necklaces, bracelets, bangles, bridal sets, men’s jewelry, and personalized gift jewelry.
6
Do you support OEM ODM jewelry projects?
Yes. Tianyu Gems supports OEM / ODM jewelry manufacturing for brands, wholesalers, retailers, and commercial buyers. We also support custom collection development, repeat production, and design-based manufacturing for business growth. If you are looking for a dependable OEM ODM jewelry supplier in China, our team can assist from concept to production.
GET IN TOUCH WITH Us
Wuzhou Tianyu Gems Co., Ltd. located in the world renowned artificial gem city-Wuzhou, Guangxi, was founded in 2001. We are a professional high-end gem processing and custom jewelry manufacturer. We specialized in solid gold, 925 sterling silver fine jewelry, 24K pure gold jewelry, Lab grown diamond, moissanite, synthetic emerald, lab grown gemstone etc.
Contact Us
 Tel/ WhatsApp: +86 13481477286
 Address: No.69 Xihuan Road Wan Xiu District, Guangxi Zhuang Autonomous Region, China
Copyright © 2026 Wuzhou Tianyu Gems Co., Ltd. - www.tygems.net | Sitemap
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