Are custom orders refundable?

Yes. We support one-piece custom orders for personal clients, so a single custom jewelry project can also be quoted and produced based on your requirements.

Yes. Tianyu Gems supports wholesale inquiries, OEM/ODM projects, and business orders with flexible quantities. If you are sourcing for retail, wholesale, brand development, or collection launch, we can recommend the most suitable quotation method based on your order type and product scope. 

Yes. We support wholesale inquiries, business development projects, OEM ODM jewelry cooperation, and brand-focused manufacturing. Wholesale pricing depends on the design, material, stone specifications, and order quantity. Whether you are sourcing moissanite jewelry or lab grown diamond jewelry for resale, we can recommend the most suitable quotation approach based on your needs.

Yes. We support one-piece custom orders for personal clients. This is especially suitable for engagement rings, meaningful gifts, and bespoke fine jewelry projects.

Our MOQ is flexible. For personal custom jewelry projects, we support one-piece custom orders. For business and OEM ODM jewelry orders, quantities can be discussed based on the design, materials, and production plan. This flexibility allows us to serve both individual buyers and wholesale clients.

Yes. After design approval, we can move forward with sample making before larger production. Samples typically take around 7–10 days depending on the project. This is a common step for brands and wholesalers developing new moissanite jewelry or lab grown diamond jewelry collections.