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Tianyu Gems - Custom Jewelry Manufacturer with 25+ Years of Experience | Free CAD Design | Lab Grown Diamond, Moissanite & Gemstone Jewelry

FAQ
all
Lab Grown Diamond
Gemstones
Regular FAQ
Jewelry
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How do I know what earring styles will complement my face shape?
Certain earring styles may flatter certain face shapes more than others. For example, hoop earrings can elongate a round face, while stud earrings can complement a heart-shaped face. It's important to try on different styles and see what looks best on you, regardless of what may be considered "flattering" for your face shape.
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How do I choose the perfect engagement ring?
Choosing the perfect engagement ring can be overwhelming, but there are a few factors to consider. Think about your partner's personal style, their daily activities, and your budget. It's also important to choose a ring that you love and that will stand the test of time.
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What are the materials used in fine jewelry?
Fine jewelry is made from high-quality materials such as gold, platinum, and sterling silver. These materials are often combined with precious gemstones like diamonds, rubies, sapphires, and emeralds to create stunning pieces.
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What is the payment method?
We accept T/T,Paypal , western union and money gram ect.
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If I don’t like your loose gems or jewelry ,can i get a refund?
Yes, for in-stock products, we can do a refund after receiving the return, but for custom products, if it is not a quality issue, it is not refundable. In order to provide customer satisfaction and to let more friends know about Tianyu gems, we have our VIP number discount. We are also upgrading our product packaging, After-sale service, Return Policy, and other related services. Please Contact Us to know more.
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How do you ensure the quality of your products?
Our products have been designed by professionals, selected materials strictly , quality inspection in each process, and strong packaging.
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How long could I get my order?
3-5 working days to send out for custom moissanite, 15-20 days for custom jewelry, and 1-2 working days for in-stock. And the shipping time usually takes about 3-7 business days by DHL/ FedEx/UPS. Excluding holidays, about 2 weeks in holiday.
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Can I know the status of my order at any time?
Yes, Please contact our sales team, they will provide you with all the details
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What is the MOQ for customized products?
For custom jewelry, the MOQ is 1piece; According to different size of gemstone, there are different MOQs, please consult our sales staff for details
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What is the product ordering process?
Step 1: Tell us the style, size, shape of product, quantity and payment method you need. Step 2: Make PI to confirm order details. Step 3: Arrange payment after we confirm your order. Step 4: Delivery within the specified time
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Can I visit your factory?
Our factory is located in xi huan road, Wanxiu District, Wuzhou City, Guangxi Province. You are warmly welcome to visit.
Wuzhou Tianyu Gems Co., Ltd. located in the world renowned artificial gem city-Wuzhou, Guangxi, was founded in 2001. We are a professional high-end gem processing and custom jewelry manufacturer. We specialized in solid gold, 925 sterling silver fine jewelry, 24K pure gold jewelry, Lab grown diamond, moissanite, synthetic emerald, lab grown gemstone etc.
 Tel/ WhatsApp: +86 13481477286
 Address: No.69 Xihuan Road Wan Xiu District, Guangxi Zhuang Autonomous Region, China
Copyright © 2026 Wuzhou Tianyu Gems Co., Ltd. - www.tygems.net | Sitemap
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