If I don’t like your loose gems or jewelry ,can i get a refund?
2022-04-02
Yes, for in-stock products, we can do a refund after receiving the return, but for custom products, if it is not a quality issue, it is not refundable. In order to provide customer satisfaction and to let more friends know about Tianyu gems, we have our VIP number discount. We are also upgrading our product packaging, After-sale service, Return Policy, and other related services. Please Contact Us to know more.
Written by Vanessa
a jewelry and gemstone expert at Tianyu Gems with 12+ years in custom jewelry and gem cutting.
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Wuzhou Tianyu Gems Co., Ltd. was founded in 2001 in Wuzhou, Guangxi, a world-renowned center for gemstone manufacturing. We specialize in high-end gemstone cutting and fine jewelry production, including solid gold, 925 sterling silver, 24K gold, lab diamond, moissanite, synthetic emerald, and other lab-grown gemstone jewelry.
Tel/ WhatsApp: +86 13481477286
E-mail: tianyu@tygems.net
Address: No.69 Xihuan Road Wan Xiu District, Guangxi Zhuang Autonomous Region, China
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