FAQs

For custom jewelry, the MOQ is 1piece; According to different size of gemstone, there are different MOQs, please consult our sales staff for details

3-5 working days to send out for custom moissanite, 15-20 days for custom jewelry, and 1-2 working days for in-stock. And the shipping time usually takes about 3-7 business days by DHL/ FedEx/UPS. Excluding holidays, about 2 weeks in holiday.

7 to 10 days

We accept T/T,Paypal , western union and money gram ect.

Our products have been designed by professionals, selected materials strictly , quality inspection in each process, and strong packaging.

Yes, Please contact our sales team, they will provide you with all the details

Yes, for in-stock products, we can do a refund after receiving the return, but for custom products, if it is not a quality issue, it is not refundable. In order to provide customer satisfaction and to let more friends know about Tianyu gems, we have our VIP number discount. We are also upgrading our product packaging, After-sale service, Return Policy, and other related services. Please Contact Us to know more.

Step 1: Tell us the style, size, shape of product, quantity and payment method you need.
Step 2: Make PI to confirm order details.
Step 3: Arrange payment after we confirm your order.
Step 4: Delivery within the specified time

Our factory is located in xi huan road, Wanxiu District, Wuzhou City, Guangxi Province. You are warmly welcome to visit.